The Hotel Nepalaya – A ‘Vision’ to serve from the heart…
 We see an organisation which aims at leadership in the hospitality industry by understanding its guests, and designing and delivering products and services which enable it to exceed their expectations. We will always demonstrate care for our customers through anticipation of their needs, attention to detail, distinctive excellence, warmth and concern.
    We see a lean, responsive organisation where decision making is encouraged at each level and which accepts change. An organisation that is committed and responsive to its guests and other stakeholders.
    We see a multi-skilled workforce, which consists of team players who have pride of ownership in translating the organisation’s vision into reality.
    We see an organisation where people are nurtured through continuous learning and skill improvement, and are respected, heard and encouraged to do their best. We are respected for the services we offer our guests.